−50%
Faster response time
Resolve your customers’ service cases in half the time it takes today. Faster reaction times, less effort, higher customer satisfaction.
The AI operating system for manufacturing service
Transform your service business
into a revenue driver.
lytra understands your customers' requests, resolves service cases step by step, and executes follow-up activities in your ERP system. From your ticketing system. In Outlook. Or as a standalone platform.
Our customers
The best manufacturing service teams trust lytra.
Our installed base is growing, and with it the number of service requests. With lytra we can focus on the truly exciting cases and generate more revenue with the same staffing structure.
The problem
Your service team does great work, but brings in too little revenue.
You are selling fewer and fewer new machines. On top of that come cost pressure from Asia and a weak economy. At the same time, you have an enormous installed base that earns too little money.
Your service business depends on the knowledge of experienced employees who are chronically overloaded and close to retirement. Every week they spend hours searching for similar service cases, asking experienced colleagues, or hunting for technical documents.
Past service cases, emails, manuals, parts lists, wiring diagrams and more. The information and data your service needs is scattered across many different systems.
Isolated chatbots and generic AI tools without domain knowledge fail at the high technical complexity of machine building, at drawings, parts lists and diagrams, and have no access to expert knowledge that only exists in people's heads.
The best machine builders generate up to 50% of their revenue from their service business. Where do you stand?
Solution
A service platform that understands your service cases and handles them in three steps.
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Understand the service case
Our AI understands your customers' requests, no matter how complex they are. It processes operating manuals, images, technical drawings, and more.
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The right answer
lytra generates a verifiable answer in real time — based 100% on your own knowledge, free of hallucinations, automatically in your customers' language. >95% accuracy.
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Follow-up in your ERP
lytra checks parts availability, validates warranty cases, and creates spare parts orders directly in your ERP system. With just one click.
What lytra delivers
Three effects your service feels right away.
2x
Higher first-time fix rate
The key service KPI in machine building. lytra knows your entire service history and suggests the best possible way to a fix. No email ping-pong.
24/7
Expert knowledge available to everyone
Make sure every employee can draw on the experience and the full knowledge of your best colleagues, anytime and anywhere.
What lytra can do
Three products, one goal.
Your service as a revenue driver.
Automate technical support. Automate the handling of your service cases with an AI that has the right solution for every problem. Including a direct reply to your customers.
Learn moreIdentify & order spare parts. An AI that knows your machines, identifies the required spare parts from emails, images, and videos, and orders them in your ERP system with a single click.
Learn moreIntegrations. Plug-and-play connectors to MS Outlook, SAP, your local network drive, and many more. Under the highest security standards, 100% GDPR-compliant and EU AI Act-compliant.
Learn moreHow lytra works
Why lytra truly understands your most demanding service cases.
lytra understands not just text, but also phone calls, photos, technical drawings, parts lists, CAD files and expert knowledge that has so far lived only in your employees’ heads.
Works with what you already have
Manuals
Photos
Technical drawings
Service reports
Chat & ticket logs
ERP data
And the best part: lytra reads everything just as it is.
>95%
Accuracy
Answers based on your own knowledge, backed by sources.
0%
Hallucinations
Uncertain answers are flagged for review instead of guessed.