Insights and News from lytra

You don't have to choose between lytra and your current ticketing system - you can use both! While conventional ticketing systems organize incoming requests from different channels into service cases, lytra shows your service team everything they need to know: similar service cases, relevant emails, and technical documents. All in real time, and all in one place.

Our mission is to ensure your service team can be there for your customers 100% of their time. As of today, that’s often not possible: your service team spends hours searching for similar cases, emails, and documents before they can help your customers. lytra shows your service team everything they need to know: similar service cases, relevant emails, and technical documents. In real time. In one place.

Of course lytra is GDPR compliant. We guarantee that all our services are hosted on servers within the EU that are fully GDPR compliant and ISO 27001 certified. Your data is always encrypted using industry-standard protocols such as TLS and is never used to train AI models. Additional data protection is ensured through security measures such as two-factor authentication (2FA) and dynamic, contextual data access policies.