Instead of helping your customers, your service employees spend hours searching for documents and information in your IT systems.
Your service quality heavily depends on the experience and expertise of your employees.
Similar service cases, relevant documents, and information are displayed automatically - in real time, in one place.
Agent Assistant supports your service agents with concrete recommendations for action, based on your documents and similar service cases.
Service cases involving uncommon topics often go on an odyssey through half your company.
While your service agents search for the right expert, your customers are left waiting - for hours, sometimes even days.
Agent Assistant understands the areas of expertise of your employees and suggests the right expert.
Agent Assistant supports your service agents with response suggestions based on the knowledge of the respective experts.
It often takes several days until all the details are clarified. That costs time - and sometimes even the deal.
Experienced service staff know how to create quotes. New colleagues are often left alone without support.
Agent Assistant understands what your customer needs and shows your service team comparable quotes from past service cases.
With lytra, your service team can create quotes in just a few minutes. That impresses your customers - and relieves your employees.
